Should you have a complaint with Individual Mind Matters this should be directed either by way of a phone call to our office, email or in writing to Catherine Jones, please also refer to our Contact Us page on this website.
You will receive an acknowledgement within 48 hours of receipt confirming you will again hear from us within 5 working days.
We will endeavour to effectively alleviate your concerns within these timescales. If however you continue to feel grieved after this time you have the option to contact the BACP:
British Association for Counselling and Psychotherapy
Email: bacp@bacp.co.uk
Website: www.bacp.co.uk
Robert
Vicky
Individual Mind Matters aspires to provide a counselling provision both remotely and face to face with the
aim of adding value to others.
Individual Mind Matters is abbreviated as IMM and is a trading name for IMM (Hampshire) Ltd. Registered in England & Wales. Registration: 4488156. A member of the British Association of Counsellors and Psychotherapists: 775764