Individual Mind Matters

Catherine Jones First Class BA (Hons) in Counselling & Psychotherapy MBACP, MNCS (Accred), PGCE (Post Graduate).

Complaints Policy


Should you have a complaint with Individual Mind Matters this should be directed either by way of a phone call to our office, email or in writing to Catherine Jones, please also refer to our Contact Us page on this website.


You will receive an acknowledgement within 48 hours of receipt confirming you will again hear from us within 5 working days.


We will endeavour to effectively alleviate your concerns within these timescales. If however you continue to feel grieved after this time you have the option to contact the BACP:


British Association for Counselling and Psychotherapy

Email: bacp@bacp.co.uk 

Website: www.bacp.co.uk

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